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Evidence Guide: MSMSUP291 - Participate in continuous improvement

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSMSUP291 - Participate in continuous improvement

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customers and suppliers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify internal and external customers and suppliers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify requirements of individual customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify own role in meeting customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify customers and suppliers

1.1

Identify internal and external customers and suppliers

1.2

Identify requirements of individual customers

1.3

Identify own role in meeting customer requirements

2

Identify areas for improvement

2.1

Identify issues affecting output and quality

2.2

Identify instances of variation

2.3

Follow procedures for reporting and managing variations

2.4

Record non-conformance in accordance with company requirements

3

Identify strategies for improvement

3.1

Identify areas for improvement

3.2

Use information on variation to develop improvement suggestions

3.3

Use relevant quality tools and techniques for identifying causes of variation and areas for improvement

3.4

Suggest options for improvement

3.5

Discuss a proposed improvement with others in a team

4

Participate in a team to implement an improvement proposal

4.1

Implement changes in system and procedures

4.2

Monitor performance improvements

4.3

Evaluate results of improvements with others in a team

Required Skills and Knowledge

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify customers and suppliers

1.1

Identify internal and external customers and suppliers

1.2

Identify requirements of individual customers

1.3

Identify own role in meeting customer requirements

2

Identify areas for improvement

2.1

Identify issues affecting output and quality

2.2

Identify instances of variation

2.3

Follow procedures for reporting and managing variations

2.4

Record non-conformance in accordance with company requirements

3

Identify strategies for improvement

3.1

Identify areas for improvement

3.2

Use information on variation to develop improvement suggestions

3.3

Use relevant quality tools and techniques for identifying causes of variation and areas for improvement

3.4

Suggest options for improvement

3.5

Discuss a proposed improvement with others in a team

4

Participate in a team to implement an improvement proposal

4.1

Implement changes in system and procedures

4.2

Monitor performance improvements

4.3

Evaluate results of improvements with others in a team

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

identify relationship of own role to the needs of internal and external customers and suppliers

identify variations and non-conformances

follow procedures for reporting and managing variations and non-conformances

communicate and work with others to:

analyse areas of variations and non-conformances to identify causes and develop strategies for improvements

implement changes to systems and procedures

evaluate whether changes have achieved improvements

interpret quality data and graphs.

Evidence must be provided that demonstrates knowledge of:

the use of information in developing improvements

types and application of analytical problem-solving techniques

organisation processes and approvals for making changes to systems and procedures

quality tools and techniques.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Opportunities for improvement

Opportunities for improvement include one or more of the following:

an unintended occurrence or outcome

product faults and faulty products

excessive variation

trends

waste (muda)

improving process capability

improving process efficiency

improving health safety and environment (HSE) outcomes

reducing cost/lifecycle cost

Quality tools and techniques

Quality tools and techniques include one or more of the following:

controls charts (statistical process control)

cause-effect diagrams

check sheets

histograms/Pareto charts

scatter diagrams

stratification

flow charts